Refund Policy.

• All purchases are one-time payments processed through Stripe — there is no subscription and nothing renews automatically.
• Each purchase (Project Pass, Thesis, Research Lab, Extra Study) grants a set number of studies and deep cleans usable within its validity window, shown at checkout and in your account.
• Because nothing renews, there is no cancellation or unused-period refund to request. A completed one-time purchase is refunded only in the cases in Section 4 (our fault or a mistaken charge).

Expert Human Review is a one-time service in which a human statistician reviews your analysis.

• Full refund if you cancel before a reviewer has started work.
• Once the review has begun, it is non-refundable, because a person’s time has been spent on it.
• Email us to cancel and we will confirm whether work has started.

Report and data downloads are included with every paid purchase — there is no separate charge for them, so there is nothing to refund separately. The Free plan involves no payment.

We refund promptly, without quibble, when the fault is ours or the charge was a mistake, including:

• You were charged twice, or a billing error occurred.
• You were charged after you had cancelled.
• We could not deliver what you paid for through our fault — for example, the analysis engine could not produce your result and we were unable to put it right.

Email support@analysez.com from your account email, with the charge date and amount. We aim to respond within 5 business days. Approved refunds are returned to your original payment method through Stripe; how quickly it appears depends on your bank or card provider.

If you think a charge is wrong, please contact us first — we would rather fix it directly and quickly than through a card chargeback.

support@analysez.com · Analysez AI, United Kingdom · Company No. 17194867